FAQ

I need help when buying online, who should I contact ?

We invite you to contact our customer service either by e-mail : service-clients@deca-paris.com or by telephone : 33 1 55 58 15 05

In which countries can I shop online ?

We deliver our products within Metropolitan France, Andorra, Austria, Belgium, Bulgaria, Canada, Cyprus, Denmark, Eire, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal , Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden and Switzerland.

How do I know if my order was effectively registered?

You will receive an e-mail after registration of your order.

Can I follow the status of my order ?

Yes, by checking your online account you will access your order status.

How can I remove an item from my order ?

You can delete unwanted items from your shopping bag before confirming your order.

What can I do if the product I receive appears to be damaged ?

We do our utmost to sell products of the best quality, however, if the article you recieve happens to be damaged, we invite you to contact our customer service.

What if the article delivered doesn’t match my order ?

Please write down your order number and contact our customer service.

Are prices applied online and in our DECA stores the same ?

Discounts and sales aside, they are rigorously identical.

Are sold out products restocked ?

We do our best to restock them as soon as possible.

What payment method can I use to make my purchase?

We offer the following payment methods: credit card (EPT), Paypal and bankwire.

Is it safe to use my credit card on the website?

Yes, in order to guarantee the utmost security, each payment by credit card is processed under the 3-D Secure protocol that verifies the customer’s ID. This verification process is ensured directly online by the customer’s bank according to a method depending both on each credit card type and each bank policy (you may be asked to confirm a password, your personal and/or confidential data etc...). Moreover, DECA BELLE doesn’t encrypt or save your bank account information.

Where can I receive my order ?

Your order can be delivered to your house or to the address of your choice, in Metropolitan France,Andorra,Austria, Belgium, Bulgaria, Canada, Cyprus, Denmark, Eire, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway,Netherlands, Poland, Portugal, Czech Republic,Romania, United Kingdom, Slovakia, Slovenia, Sweden and Switzerland.

 

How long does it take to receive my order ?

Shipments are ensured by Colissimo and your order will be deliverd within three working days. Orders placed on Friday after 2.pm (French time) will be treated the following Monday.

What are the shippingt costs ?

In Metropolitan France, the delivery costs 8,03 Euros for an amount inferior to 150 Euros.

Delivery is free for every order which amount exceeds 150 Euros.

In Andorra, Austria, Belgium, Denmark, Finland, Germany, Greece, Italy, Ireland, Luxembourg, the Netherlands, Norway, Portugal, Romania, Spain, Sweden, Switzerland and the United Kingdom, delivery costs 15,05 Euros for an order below 150 Euros, for an order between 150 and 250 Euros, the delivery costs 10,03 Euros. Delivery is free for an order exceeding 250 Euros.

 

What do the sizes presented on the e-store relate to ?

Here is a guide to help you choose the right size :

 

Size on the e-store          France                        UK                                 US                                     

T0                                     36                                8                                    4                                   

T1                                     38                               10                                   6                                    

T2                                     40                               12                                   8                              

T3                                     42                               14                                  10                                   

T4                                     44                               16                                  12                                    

T5                                     46                               18                                  14                                    

T6                                     48                               20                                  16                                      

T7                                     50                               22                                  18